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Contact us

At Falcon Casino, we understand the importance of reliable and accessible customer support. Our team is committed to providing you with a seamless gaming experience and helping you navigate any queries or concerns.

Customer Support Availability

Our support team is available around the clock, 24 hours a day, 7 days a week, including UK public holidays. You can reach us through various channels that suit your needs.

Live Chat Support

For instant assistance, our live chat service is available at all times. Our knowledgeable agents will be happy to help with any queries you may have.

  • Average response time: under 90 seconds
  • Availability: 24 hours a day, 7 days a week
  • Accessible from the homepage of our website

Email Support

If you prefer emailing us or need more in-depth assistance, you can reach out through our dedicated email address. We will respond to your queries within 3-6 hours during peak periods.

  • Email
  • Average response time: 3-6 hours (peak periods)
  • Availability: 24 hours a day, 7 days a week

Help Centre and FAQ

Before reaching out for support, we recommend checking our comprehensive Help Centre. It's packed with helpful guides, FAQs, and answers to common questions.

  • Accessible from the website footer
  • Regularly updated by our team of experts

Responsible Gambling Assistance

We are committed to responsible gaming practices. If you need assistance or have concerns about your gambling habits, please don't hesitate to reach out to us.

  • Links to support organisations in the footer and Safer Gambling section of our site
  • Our team is here to help with guidance on setting limits, self-exclusion, and more

Technical Support

If you encounter technical issues while playing at Falcon Casino, our dedicated team will be happy to assist. From resolving account access problems to troubleshooting your game performance, we're here for you.

  • Contact us through live chat or email
  • Detailed instructions in the Help Centre on how to troubleshoot common issues